Privacy Policy

🏢 1. Who We Are

PsionOps is a sole-proprietor technology consultancy providing web development, AI automation, IT support, server infrastructure, and related digital services. We operate under the trade name PsionOps™.

For the purposes of this Privacy Policy, PsionOps is the data controller for personal data collected through our website, services, and connected applications, including the PsionOps Meta application.

Contact: [email protected]

📋 2. Data We Collect

We collect personal data only as necessary to deliver our services. This may include:

• Contact information — name, email address, phone number (provided voluntarily via our contact form or direct communication)
• Project information — details about work requested, scope descriptions, and communications related to a service engagement
• Technical data — IP address, browser type, and pages visited (collected automatically via standard server/analytics logs)
• Social profile data — if you interact with us via Meta/Facebook integrations (see Section 3)

We do not collect sensitive categories of personal data (health, financial, biometric, etc.).

🔵 3. Data From Meta / Facebook

The PsionOps Meta application may be used to facilitate business communications, advertising, and platform management activities. When you interact with our Meta application or connect via Facebook Login, Meta may provide us with certain data from your Facebook profile.

Depending on the permissions you grant, this may include:

• Basic profile — your public name and profile picture
• Email address — if you grant the email permission
• Facebook User ID — a unique identifier for your account on the Meta platform
• Page data — if you grant page management permissions (for business page integrations only)

Data obtained via Meta is used solely for the purpose for which it was collected (e.g., account identification, message delivery, or page management). It is not used for unrelated advertising, profiling, or sold to third parties.

To request deletion of data we hold from Meta interactions, see our data deletion page or your rights section below.

⚙️ 4. How We Use Your Data

We use personal data for the following purposes:

• Responding to enquiries and delivering agreed services
• Project communication and invoicing
• Operating and improving our website and connected applications
• Complying with legal obligations
• Facilitating social platform integrations where authorised by you

We do not use your data for:

• Sale or rental to third-party marketers
• Unsolicited marketing without your consent
• Automated decision-making or profiling that produces legal effects

Our legal bases for processing (under GDPR / UK GDPR) are: contract performance, legitimate interests, legal obligation, and consent where applicable.

🔐 5. Data Storage & Security

Personal data is stored securely and access is limited to the PsionOps operator. We take reasonable technical and organisational measures to prevent unauthorised access, disclosure, or loss.

• Client project data is retained for the duration of the engagement plus a reasonable business/legal retention period (typically up to 7 years for invoicing records)
• Contact form submissions are retained only as long as necessary to respond or fulfil the request
• Meta/Facebook data is retained only as long as the integration remains active or as required by the relevant platform's data policy

No data storage or processing system is 100% secure. In the unlikely event of a data breach affecting your personal data, we will notify affected individuals as required by applicable law.

🤝 6. Sharing & Third Parties

PsionOps does not sell, rent, or trade your personal data. We may share data with third parties only in the following circumstances:

• Service providers — tools and platforms used to deliver our services (e.g., hosting, email). These providers are only given the data necessary to perform their function and are not permitted to use it for other purposes.
• Meta Platforms — data shared via our Facebook application is subject to Meta's Privacy Policy in addition to this one.
• Legal requirement — if required by law, court order, or governmental authority.

⚖️ 7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — receive your data in a portable format
• Objection — object to processing based on legitimate interests
• Restriction — request that we restrict processing of your data
• Withdraw consent — where processing is based on consent, withdraw it at any time

🌍 8. GDPR & International Users

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with data protection laws, this section applies.

PsionOps complies with the General Data Protection Regulation (GDPR / UK GDPR) to the extent applicable. As a sole-trader operation primarily serving clients in the US and UK, we process personal data in accordance with applicable data protection frameworks.

• Data transfers outside the EEA/UK are conducted using appropriate safeguards where required
• You have the right to lodge a complaint with your national data protection authority (e.g., the ICO in the UK)
• A Data Protection Officer is not legally required for our scale of operations, but all privacy queries are handled directly by the controller

For GDPR-related enquiries: [email protected]

🍪 9. Cookies

The PsionOps website uses only essential functional cookies necessary for basic operation (e.g., navigation state). We do not use tracking cookies, advertising cookies, or third-party analytics cookies at this time.

If that changes, this policy and a visible cookie notice will be updated accordingly.

👶 10. Children's Privacy

Our services are directed at adults and businesses. We do not knowingly collect personal data from children under the age of 13 (or 16 in the EEA). If you believe we have inadvertently collected data from a child, please contact us immediately at [email protected] and we will delete it promptly.

🔄 11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform integrations. The "Last updated" date at the top of this page will reflect the most recent revision.

Material changes will be communicated where reasonably practicable. Continued use of our services or Meta application after changes are posted constitutes acceptance of the updated policy.

✉️ 12. Contact Us

For any privacy-related questions, data access or deletion requests, or complaints:

• Email: [email protected]
• Website: psionops.com
• Data deletion: psionops.com/data-deletion

We aim to respond to all privacy enquiries within 30 days.